Sales

Marketing

Human Resources

Finance

Production

We come from the point of positive outcomes

We build and foster healthy relationships; and

We are only willing to promise what we truly believe is achievable

Our deliverables are of the highest possible quality

We continually strive to add value to our interaction with others

We always acknowledge others for their positive actions and are willing to receive praise for our actions; and

“Second best” or “that’s good enough” is something we are unwilling to accept

We display a high level of enthusiasm when supporting our clients

We come from a point of ‘how can we’ rather than ‘why we can’t’

We consistently strive towards developing yourself as a leader; and

We are a provider of solutions rather than a promoter of problems

We work from a point of understanding that delay creates a backlog and, in turn, leads to potential failure and this is not acceptable to you

We are willing to do whatever it takes to get the job done;

We foster a ‘can do’ attitude in our work and the work of our team members; and

We support our associates, team members, clients and suppliers to undertake the same philosophy of urgency

We are committed towards our ongoing learning in business improvement methods

We are committed to developing ourselves as a person and acquiring knowledge that will help us towards gaining wisdom; and

We understand that simply having knowledge is not enough; we must apply it and learn from that application

We always speak the truth; We only make agreements we are willing and able to fulfil

We communicate any potential broken agreements in an appropriate manner; and

We offer solutions to rectify any broken agreement

We foster an attitude of success

We support others around you to be successful

We are willing to receive and to give; and

We consistently display the attributes of confidence and positiveness

We understand that a constant in the universe is change and that change is to be embraced as a positive and natural occurrence; and

We will support others around us to embrace positive action towards the changes they desire in their business and their personal life

We are open in your communication with others

We speak the truth with compassion

We are willing to take constructive feedback; and

We understand that gossip destroys organisations and we will take every opportunity to correct any potentially destructive situation

We strive towards the achievement of our team’s goals and the goals of Icon Business Solutions

We are willing to learn from your mistakes

We consistently operate from a desire to cooperate and we will remove any potential barriers towards this end

We work from the premise of humanising the exceptions and systemising the routine

We understand that 95% of all business challenges are system-related and 5% are human-related

We work towards eliminating rework within your business and your clients’ business

We consistently foster a culture of test and measure, review and correct; and

We will follow and abide by the Icon Business Solutions systems until new systems have been introduced

We Consistently foster a culture of fun within your business and your clients’ business

We consistently foster a culture that business is greater than ourselves and that others can support us in our business; and

We develop an attitude towards others that promotes positive relationships